Chelsea Buns Cake Design – Terms and Conditions
You agree to pay Chelsea Buns Cake Design the price as quoted on your confirmation booking form and invoice.
Bookings and Deposits
All Orders and Booking Dates are only secured with a non-refundable booking fee. Quotations are valid for 28 days from date of issue. Unfortunately, due to the high demand for bookings, it is not possible to reserve you day prior to the payment of the deposit.
All clients will be offered one complimentary design consultation (face to face or video call) and one box of complimentary cake samples which will be provided during your consultation or will need to be collected at a specified date and time. The complimentary sample box will be made up of six cake samples in flavours decided by the manager. All additional samples or requested consultations will be chargeable and will be subject to availability.
Cake Design Changes
Any changes made to your cake order must be done a minimum of 4 weeks prior to your wedding date. Any changes made may incur additional costs. Additions to the agreed quotation are chargeable, dependant on time involved and cost of materials. Any changes requested less than 4 weeks before the cake is required will be met where possible but cannot be guaranteed.
Your initial booking fee is required to secure your booking.
The final balance is due no later than 4 weeks prior to the cake delivery date as specified on your confirmation booking form. Failure to make payment of the remaining balance may result in your order being cancelled. While every effort will be made to keep your order on track, late payment of the final balance may result in Chelsea Buns being unable to complete your cake by the required date.
All payments are required via Direct bank transfer to the following account:
Chelsea Buns Cake Design
Account no: 84662425
Sort Code: 558107
Late or non-payment
Late or non-payment could result in loss of your booking date. In the event of a late or non- payment, the order will not proceed until alternative funding has been agreed and payment made in full. In these circumstances completion of the order on the required date cannot be guaranteed and becomes subject to availability. Every effort will be make to complete your order by the date initially agreed, however, Chelsea Buns cannot be held responsible for delays to completed order should this be due to late or non-payment.
Unless otherwise requested, wedding cakes will be delivered and set up at the agreed venue on the required date as stated on the confirmation booking form. The cost for delivery and set up will be included within your confirmation booking form.
If we cannot deliver the cake because there is no one to receive it or if the venue details are incorrect the cake will held for a maximum of 24 hours at my address. Should the cake not be collected or is unable to be delivered after this period, Chelsea Buns has the right to resell the cake.
Should you request to collect your cake, the cake must be collected at an agreed date and time. Chelsea Buns cannot take any responsibility for any damage sustained to the cake during transport, delivery and subsequent set up at the venue if collected. The cake becomes the sole responsibility of the customer once it has left my premises.
For wedding cakes, set up at the venue will occur at an agreed time with the venue. The cake will set up in line with the details on the booking form and in the final location at the venue. The cake will be photographed in situ before we leave the venue. Any damage sustained to the cake after this time is the responsibility of the venue and not Chelsea Buns. Chelsea Buns are not responsible for any repairs as a result of damage sustained at the venue or as a result of failure to follow instructions/advice we may give in respect of storage or setting up or further transportation of the cake.
Cancellation of your wedding cake 12 weeks or more prior to your wedding date or requested date, will result in the booking fee being retained. The initial booking fee is non-refundable in any circumstances.
Cancellations made 5-11 weeks before the agreed date, 50% of the remaining balance is due to cover the cost of any works already undertaken to create the unique elements of your cake and to cover the cost of any special items or supplies that have been purchased to complete your cake. Cancellations made 4 weeks or less before the agreed date will result in the full balance being retained. If the balance has not yet been paid, payment in full will be required.
All cancellations must be made in writing to : firstname.lastname@example.org
Chelsea Buns Cake Design
6 Cuthbert Close, Tovil, Maidstone, ME15 6AY. Verbal phone cancellations will not be binding.
Change of Wedding Dates
If for any reason you have to re-arrange the date of your wedding, we will try our best to accommodate these changes without any additional charges provided sufficient notice is given. If we are fully booked on your new wedding date and cannot provide the wedding cake, it will not be possible to refund your deposit.
The limiting factor with any cake provision is usually the cake set-up. As a compromise it may be possible to provide you with a cake prior to your wedding date, but under these circumstances it will become your responsibility to collect, deliver and set up the cake at the venue. If you cancel your wedding cake order with us after requesting a date change, no refunds will be made to you (the client) under any circumstances.
Chelsea Buns have a range of cake stands and knives available for hire. All stands require a security deposit in addition to a hire charge which is fully refundable on return of the hired stand. The hirer is responsible for returning the hired equipment to Chelsea Buns within the agreed timescales. Any damages or non return of the hired items will result in the security deposit being retained in full. Security deposits are required in cash or cheque format prior to delivery of your cake.
Any special request or allergens (such as “no nuts” ) will be met wherever possible.
Your cake will be made in a premise which handles nuts, dairy, gluten, and soy as such, no absolute allergen free guarantees can be given to any cake order. Allergy information will be provided with all orders. It is the responsibility of the client to advise Chelsea Buns of all allergens at the time of booking.
Whilst every effort is made to match colours for icing, ribbon, flowers and other decorations, it is not always possible to match them exactly. Colours will look different in different light (natural, artificial and time of day), on different devises and are also subject to personal interpretation. Chelsea Buns colour interpretation is final.
Naked & Semi-Naked Cakes
Whilst every effort is made to make your naked cake/semi naked cake as fresh and moist as possible, over time and depending upon the weather and warmth at your venue, your cake may start to become dry. Chelsea Buns take no responsibility for this and will provide the best moist cake possible. Due to Food Hygiene regulations it is not possible to use fresh cream or any cream cheese based fillings in these cakes, buttercream or frosting will be used.
Flowers provided by third parties should be provided with the ends sealed ready for insertion into the cake using food safe flower picks or for placing on the cake. Chelsea Buns reserves the right not to use any flowers that are deemed unsuitable or those which have not been prepared appropriately. Some flowers are deemed poisonous. Chelsea Buns takes no responsibility for the choice of flowers you wish to add to your cake. Please ensure the flowers chosen are safe for food contact and prepared correctly for use. Fresh flowers will be required to be available at the time of the cake delivery. If they are not available, Chelsea Buns will be unable to dress your cake.
Cake Toppers and Cake Stands
We accept no liability whatsoever for toppers provided by the client.
Where a client has supplied or wishes to supply a cake stand or any accessories for the wedding cake, Chelsea Buns will set up the cake as per the instructions detailed within the confirmation booking form. Chelsea Buns cannot be held responsible for any issues with a stand that has not been seen or checked for suitability before set up of the cake. Chelsea Buns reserve the right not to use any cake stand supplied by the client or the venue that we feel will not support the cake. In this event we will place the cake directly on the table. Every effort will be made to adhere to the set up instructions as detailed within the confirmation booking form however, in circumstances where this is not appropriate, Chelsea Buns decision on set up will be final. Items required for use or to be set up with the cake must be at the venue prior to delivery and set up of the cake.
In the highly unlikely event you have cause to complain, no cake must be eaten. You (or the venue) must call us immediately and the cake must be retained (await instructions from us).
The cake will be required to be returned to Chelsea Buns premises for inspection within 24 hours of collection/delivery. If the cake is eaten, either wholly or partly (i.e. more than a couple of mouthfuls) we cannot accept any complaint. Any possible refund will be determined by the manager only if they concur it was the fault on part of Chelsea Buns.
Complaints made 7 days or more after the cake was collected/delivered will not be dealt with as we were not provided with the opportunity to try and correct any issues or inspect the cake.
All refunds are made at the discretion of the manager. No refunds will be given on differences of artistic opinion with regards to design or colour tones.
If you have any concerns or complaints about your order we ask that you contact us directly as soon as possible via email, outlining your issues as full as possible so that we can deal with the issues as quickly as possible. Any complaint posted in public forums will not be dealt with. Any attacks or unwarranted comments made in any public forums will be seen as libel and we will endeavour to seek legal advice and claim for damages.
We reserve the rights to photograph your cake order whilst on our premises or during delivery for our own reference, use on our social media, websites, publication or may be printed for our portfolio. Any images provided to us by you or your photographer will also fall under the rights as above.
Weather / Traffic
Should we be physically unable to deliver your cake in circumstances such as and not limited to: snow, flood, Operation Stack, traffic jams & road closures, hurricane, accidents, we will inform you as soon as possible. We will explore all other roads in order to get you your cake but accept no liability for our inability to deliver the cake or lateness under circumstances that are unforeseen or out of our control.
Storage of your Wedding Cake after delivery
Chelsea Buns recommends that your cake be eaten within a day or two of your wedding, if it has been wrapped well and stored in a sensible way. However, Chelsea Buns takes no responsibility for how you store the cake after your wedding or for the condition of the cake going forward.